Adding or Deactivating Users

Adding or Deactivating Users using Support Tickets

When using B2B Intent, you may need to add new users from your company, or deactivate existing users.

You can add or deactivate users by submitting a ticket. Here are the steps:

Instructions

• Go to support.ops.gartner.com

• On the Home Page, Click on the Submit a Request button

• On the Submit a Request page, in the "Describe your Issue" section copy in the below text, replacing for the specifics of your case:

Please create the user [First Name] [Last Name] with email [Email], in the Buyer Discovery instance for the company [Your Company].

• When complete, your request ticket should look something like this:

• After submitting your ticket, the new user should be added within 1-2 business days, and you will receive an email notification when complete.